Order FAQ

                                     


 1. What is the order procedure ?

 

 1. Confirm the the model No. and quantity,  product accessories or special requirement o

 2. Confirm the payment to close the order

 3. The order shipped out from our factory, and send you express tracking No. 

 4.  The customer received the goods by the express  


 

2. What payments are available to close the order ?

 

We would suggest PayPal for order amount less than 1000 USD which is fast and safe,

the Wire Transfer (T/T ) , Western Union are also acceptable for us.


 

3. How long it takes for shipping out the order ?

 

For small orders (≤10 pcs) , the order will be shipped out within 2~4 working days atfer the payment confirmed .

Please contact with us for bigger order to confirm the  leading time.

 

 

4. What about the shipment ?

 

The Express (DHL, FEDEX, UPS etc) is recommended for the sample or trial order ,

normally would be delivered within 5~7 days.We will send you the Express Tracking NO. as soon as it's available.

 

 

5. Duty and tax

 

Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).

Normally we will declare low value to customs to help buyer save tax and duty, please kindly note that before shipping to avoid unnecessary trouble.

 

 

6. How long is the warranty period?


All products made by Ledzeal have a 12~18 months warranty against manufacturer’s defects from the date of purchase from us or our authorized dealer

 

The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer. (including, without limitation, Craig’s List, eBay, etc)

 

More detaisl can be found in our warranty page.



Please feel free to send email to us support@ledzeal.com for any other questions.



 
Click:3445     Date:2016-03-23 23:00:11
               
Copyright © 2012 Shenzhen Ledzeal Green Lighting Co.,Ltd ® All Rights Reserved.
 
Kevin
Alex
Lv Wei
Ada